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Customer Satisfaction Questionnaire

The following questionnaire is designed to ensure SM&MS, continue to meet and exceed client requirements and remain responsive to your needs.

The information given is solely for SM&MS and will not be disclosed to any third parties.

The People - How would you describe the following people within SM&MS?
	1. Health and Safety Consultants		N/A
	2. Asbestos Consultants		N/A
	3. Fire Safety Consultants		N/A
	4. Customer Service / Sales Team		N/A
	5. Accounts Team		N/A
	6. Reception		N/A
The Products - If you have received products from SM&MS, how would you describe our:
	1. Health and Safety Risk Assessments		N/A
	2. Disability Access Audits		N/A
	3. Fire Safety Risk Assessments		N/A
	4. Asbestos Audits		N/A
	5. Water Risk Assessments		N/A
	6. Health and Safety Related Training		N/A
	7. IT Product – PropertyPlus		N/A
	8. IT Product – AsbestosPlus		N/A
	9. IT Product – ContractorPlus		N/A
	10. Energy Performance Certificates		N/A
Value Added Services - How would you describe our:
	1. 24-hour helpdesk		N/A
	2. Newsletter Service		N/A
	3. Emailer service		N/A
	4. General customer management / support		N/A
Do you agree with the following statements?
	1. SM&MS is a provider of high quality products		N/A
	2. SM&MS provides a fast turnaround to instructions		N/A
	3. The products are competitive regarding fees		N/A
	4. SM&MS are always adaptable to requirements		N/A
	5. As a package the level of service provided is poor		N/A
	6. Other consultancies are more professional than SM&MS		N/A
	7. I feel valued as a client		N/A
Marketing Communications
	1. The SM&MS Website		N/A
	2. Brochures and Information Sheets		N/A
	3. Health and Safety Seminars		N/A
	4. RICS Events		N/A
	5. Estates Gazette Advertisements		N/A
	6. Property Week Advertisements		N/A
Please name one or two things you believe SM&MS can work on to improve our services?
Please name one or two things you believe SM&MS does well?
Any additional comments you might like to share?
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